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Return Policy

Pleasekindly make sure the product type, flavor and quantity before confirming thepurchase, once made the payment, we will follow the rules of this Policy forthe matters of product return. All gifts (or free items) are not subject toreturn, refund or exchange. For the avoidance of doubt, our decision on thispolicy is final.

 

Ingeneral, based on the hygiene and safety issues of food, we do not offerreturns or exchanges. But based on satisfying your persistence and pursuit ofthe food in our store =) If the product encounters the following unfortunatecircumstances, we will arrange a return, refund or re-shipment as soon aspossible.

 

A.       Theproduct(s) is/are severely damaged in transit (except for weather problems),making the item inedible, drinkable, or useable;

B.        thetype, flavor or quantity of the product does not match the order;

C.        asufficiently reasonable cause.

 

Subjectto the above return policy guidelines, we will return, refund or reshipaccording to the following process:

 

A.       Youmust make an application via Whatsapp or Email within 48 hours after receivingthe product(s), and attach [a] the order number, [b] the photo of the affectedproduct(s) and [c] a request for a refund or re-shipment, for letting usfollow-up your enquiry easier and faster.

B.       Wewill follow up immediately upon receipt of your application. We may ask you toprovide additional product information.

C.       Wewill review the application and information to determine whether it meets thereturn policy criteria, and decide to confirm or reject the application.

D.       Ifwe decide to confirm the relevant application, we will make the followingarrangements according to whether it is necessary to return the relevant goods:

1.       [Relatedproduct(s) need to be returned] When we receive your returned product(s), wewill evaluate whether the product(s) meets the requirements of the return policy.If it meets the requirements, we will refund or re-ship within 3 working days.

2.       [Noneed to return the product(s)] We will refund or re-ship within 3 working days.

 

Ifyou finally meet the requirements of the above return policy and need toarrange a "refund" or "re-shipment", please pay attentionto the following details:

 

A.       Innormal circumstances, we will arrange a "Refund" as our firstpriority. But if you choose "Re-shipment", the freight incurred shallbe borne by you (ie, pay by recipient)

B.        Ifyou choose "Refund", we provide refunds in the following ways:

 

1.       [CashRefund] It will be refunded in the way of "return on the same route"according to your original payment method.

2.       [Refundof Shopping Credit] The shopping credit in our online shopping system will bereturned to your member account for your next purchase. If you choose to refundby "Refund of Shopping Credit", you will enjoy an additional 5%rebate of the original refund amount (that is, the original refund amount is$100, and you can enjoy $105 if you choose "Refund of ShoppingCredit").